Return Policy

Premier Catering Manufacture Ltd.
14 Strawberry Bank,
Blackburn,
BB2 6AA
Website: www.commercialkitchencompany.co.uk

At Premier Catering Manufacture Ltd., we take pride in crafting high-quality, bespoke catering products tailored specifically to your business needs. Each item we produce is custom-made to order, ensuring it aligns with the precise specifications and requirements provided by our customers. Due to the personalized nature of our products, we have specific return policies in place to protect both our customers and our business.

Custom and Bespoke Products

All products manufactured by Premier Catering Manufacture Ltd. are bespoke and made to order. This means that once your order has been placed and confirmed, it enters our production process, and materials are allocated specifically for your product. As a result, we are unable to accept returns or provide refunds on these custom-made items unless they are faulty or damaged upon delivery.

Faulty or Damaged Goods

We are committed to delivering products of the highest standard. If you receive a product that is faulty, damaged, or does not meet the agreed-upon specifications, please contact us within 48 hours of receipt. We will work with you to assess the issue and determine the appropriate course of action, which may include repair, replacement, or, in exceptional cases, a refund.

Accepted Returns

In rare instances where a return is accepted in writing by Premier Catering Manufacture Ltd., the following conditions will apply:

• Restocking Fee: A restocking fee of 80% of the original purchase price will be deducted from any refund or credit issued. This fee covers the costs associated with the production of your bespoke item, including materials, labor, and administrative expenses.

• Return Carriage: The customer is responsible for arranging and paying for the return carriage of the item. We recommend using a reputable carrier with tracking and insurance to ensure the safe return of the product. Premier Catering Manufacture Ltd. will not be responsible for any items lost or damaged during return transit.

• Condition of Returned Goods: All returned products must be in their original packaging, unused, and in a condition that allows them to be resold. We reserve the right to refuse returns that do not meet these criteria.

Cancellation of Orders

Given the bespoke nature of our products, cancellations must be requested within 24 hours of placing your order. After this period, your order will enter the production process, and cancellations will not be possible. If you wish to discuss a potential cancellation, please contact our customer service team as soon as possible.

How to Initiate a Return or Report an Issue

To initiate a return, report a faulty or damaged product, or discuss a cancellation, please contact our customer service team at [insert contact information here]. When reaching out, please provide your order number, details of the product, and a clear description of the issue or reason for return. Our team will review your request and respond promptly with the next steps.

Final Note

At Premier Catering Manufacture Ltd., customer satisfaction is our priority. While our return policy is stringent due to the bespoke nature of our products, we strive to ensure that every customer receives a product that meets or exceeds their expectations. If you have any questions or concerns about our return policy or your specific order, please do not hesitate to get in touch with us.